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Service Desk Engineer
Service Desk Engineer
A great opportunity has now arisen for an enthusiastic and capable engineer to join the Service Desk Team– in the Information & Technology Department at the British Antarctic Survey.
What’s great about this role?
This role will allow you to demonstrate and develop strong problem solving and communication skills. You will be expected to use your own initiative, and work as part of the team, to provide high quality customer service support. You will have opportunities to develop both personally and professionally through IT on-going related training and soft/management skill development. You will also be able to develop your network by enacting with other IT colleagues within the Natural Environment Research Council.
What’s great about joining this team?
You will be part of a fantastic team of technical experts within a larger department of enthusiastic and motivated IT professionals with a great work ethic and strong team spirit. The department aspires to enable business activity in a pragmatic and agile manner and is highly customer focused, seeking always to deliver IT services to the highest possible standard. Day to day problems and challenges are dealt with pro-actively and with intent to ‘go the extra mile’ if necessary.
The Information & Technology landscape is fluid and policies change constantly. The IT Department must respond accordingly and you will contribute to ensure that these changes are implemented and applied to very high standards.
What are we looking for?
- Experience as a 1st & 2nd line IT support engineer within a medium or large organisation.
- Competency in the use of more than one desktop operating system including use of mobile devices.
- A good understanding of desktop hardware.
- Strong communication skills including the ability to produce clear documentation, updating procedures, logging and data entry.
Why should you come and work at BAS?
British Antarctic Survey (BAS), an institute of the Natural Environment Research Council (NERC), delivers and enables world-leading interdisciplinary research in the Polar Regions. Its skilled science and support staff based in Cambridge, Antarctica and the Arctic, work together to deliver research that uses the Polar Regions to advance our understanding of Earth and our impact on it.
Our success is based on the dedication of our people and we strive to offer each and every employee an enjoyable, challenging and rewarding career.
Our work is complex, challenging and innovative. It takes a range of professionals across the full engineering and scientific spectrum to carry it out. Whatever field our people specialise in, they all share the same mind-set: a drive to make things work better and to redefine the established standards
What would you get?
Competitive salaries, a generous pension scheme, subsidised canteen and sporting activities, superb learning and development opportunities and the chance to visit Antarctica – one of the most amazing places in the world.
- Operation and staffing of the BAS IT Service Desk.
- Providing first and second line response and support for all calls and requests from users of the BAS IT Service. This will include supporting BAS Headquarters in Cambridge, remotely to staff based on Antarctic Research Stations and BAS Research Ships.
A ‘levels/BTEC/National Diploma or equivalent in computing or equivalent working experience.
- Logging, completing and tracking support/maintenance requests to IT raised through the Service Desk system. Escalating and tracking higher level support calls to others in the IT team.
- Diagnosis of problems over the phone, via email or face-to-face.
- Installing and upgrading desktop units running Windows, Linux and Apple operating systems.
- Maintaining shared network-printing facilities.
- Updating the Service desk procedures, IT support documentation, and user instructions.
- Follow accurately all current procedures, e.g. account creation and deletion.
- Monitoring IT systems and notifying the relevant teams when irregularities occur.
- Assisting IT engineers with hardware & software repairing & upgrading.
- Undertaking network/communication tasks e.g. patching, setting up telephones and extensions as required.
- Undertake other duties as appropriate as requested by the BAS Director.