Leading Outdoor Learning

Inspiring everyone to be curious, knowledgeable, passionate and caring about our environment.

This is an exciting opportunity to join the Field Studies Council (FSC), one of the UK’s leading providers of outdoor environmental education. FSC is a pioneering environmental education charity committed to enabling people discover, explore, understand and be inspired by the world around us. Established in 1943, our network of Learning Locations provides day and residential courses for all ages, from young children to retired adults, from schools and communities throughout the UK, reaching many others th! rough our publications and community-based programmes.

We are seeking a Customer Relations Advisor to work in our central Sales and Marketing team. The main purpose of the role will be to convert enquiries to bookings for groups at all of our locations across the UK. This will include effective management of our booking system and requires excellent communication skills to understand customer requirements and work with our Centres. As the first point of contact for our customers we expect our Customer Relations Advisors to deliver the highest level of customer service and care at all times to build relationships and ensure rebooking targets are met.

Customer Relations Advisor
Base is negotiable.
Salary up to £19,969 per annum plus benefits.
Up to 37.5 hours per week / annualised.

We currently have 1 permanent position available and 1 fixed term position which is a maternity cover post until 31 December 2022 in the first instance.

The post holder will require a minimum of 5 GCSEs or equivalent, to include English & Maths, or appropriate vocational experience. Previous experience of working within an administrative/customer service or sales role will be essential as well as experience of using CRM systems or databases.

Key to this appointment will be a flexible approach and willingness to adapt to changes, along with a positive contribution. Please refer to the job description for full details of the responsibilities of the role.


  • Holidays – pro-rata of 28 days inc bank holidays (increases with length of service – up to 5 extra days)
  • Pension
  • Sick Pay
  • Employee Assistance programme
  • Life Assurance
  • Health Cash Plan
  • Friendly Team
  • Free parking
  • Training & Development
  • Happy to talk flexible working!

As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.

The closing date for application will be midnight on Sunday 31 October 2021.

Interviews will be held online in the week commencing Monday 8 November 2021, with shortlisted applicants being contacted by email.