Field Studies Council is one of the UK’s leading providers of outdoor environmental education. This is an exciting opportunity to join the Field Studies Council (FSC).
We now have exciting opportunities for Customer Relations Advisors who will Support the Sales & Marketing team to effectively manage enquiries for group reservations for FSC centres.
From initial enquiry to deposit payment, you will support customers with relevant and accurate information about our products and facilities and follow up to close sales. You will be effectively managing FSC centre bookings to ensure a strong relationship is built up with customers, to include:
- Effectively managing communication with customers by email and telephone including timely follow-up to enquiries
- Ensuring that all customer enquiry and reservation information is updated on the sales database
Customer Relations Advisor
£18,408 – £19,539 per annum (pro-rata for part-time)
Part-Time/Full Time considered, Permanent.
To be successful in this key role you will have Minimum of five GCSEs or equivalent, to include English and Maths, or appropriate vocational experience, Experience working in an administrative and/or customer service/sales role, Experience of dealing with customers via telephone and email as well as experience of using Customer Relationship Management (CRM) systems and databases.
Excellent oral and written communication skills, with the ability to communicate appropriately and effectively with others are a must with a professional, confident and polite telephone manner. We’re looking for people with the ability to work unsupervised and as part of a team, adhering to strict deadlines and accepting responsibility for your own performance.
As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.
Closing Date: 25th January 2021
Interview Date: 1st and 2nd February 2021