WWF’s mission is to stop the degradation of the planet's natural environment and to build a future in which humans live in harmony with nature. To further strengthen WWF’s social and environmental accountability system, WWF is establishing an independent office currently called the Office of the Ombudsperson (Office) headed by an Ombudsperson. Reporting directly to the President of WWF’s International Board, the Ombudsperson is responsible for responding to complaints from communities who are or may be impacted by WWF project activities. The primary outcome of the work of the Office will be to address the complaints and help to ensure sustainability of WWF projects. Currently, it is envisaged that the Office will be decentralized with a core team of administrative and technical