The Association of Zoos and Aquariums (AZA) has an exciting opening for a Program Assistant, Member Services. The position will assist with member relation and engagement strategies, working on a team to provide customer service and support. This position will work closely with all AZA staff across departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Member Services

  • Provide timely and responsive customer service to all members and prospective members regarding Association services and membership.
  • Process membership applications and payments.
  • Support user experience across AZA software interfaces, including online registration, login and access permissions. Troubleshoot issues when necessary.
  • Provide member/customer/staff tr

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