Job Purpose

Manage and develop the visitor management including; services and operational activities to ensure the delivery of an exceptional visitor experience


Key Duties and Responsibilities

Functional Responsibilities

  1. Develop and review current and future tourism and visitor management policies.
  2. Plans and regulations to guarantee a minimizing impact and optimizing desired.
  3. Manage tour operator’s activities and develop concessional agreements with tour operators.
  4. Ensure all Security, Health and Safety incidents are dealt with promptly, and that incident reporting procedures are implemented and monitored.
  5. Oversee and manage the visitors’ experience and services.
  6. Monitor and maintain effective procedural guidelines for all activities.
  7. Perform any other job-related duties as required by the direct manager.

Managerial Responsibilities

  1. Provide input to the sector’s strategy from the Department’s or Section’s perspective in line with RCU overall vision and mission.
  2. Develop the Department’s or Section’s objectives, KPIs, annual operational plans and ensure plan execution is meeting the targets
  3. Contribute to the preparation of the Department’s or Section’s annual budget and monitor the financial performance of the Department or Section.
  4. Implement and execute the Department’s or Section’s policies and procedures. Oversee the overall performance of the section and ensure KPI’s are well developed, cascaded, communicated and monitored.
  5. Ensure effective staffing, professional development and deployment of staff of the Department or Section in consultation with the Sector Executive or (Executive) Director.

Job Requirements

Academic Qualifications

  • Bachelor’s Degree (Masters Degree preferred)

Work Experience

  • 6 years of relevant experience with 2 years in a managerial role.

Other Requirements

  • Written and Oral proficiency of English language.
  • Excellent communication skills.
  • Time management and organization skills.
  • Familiarity with standards, regulations, best practices, and performance standards.
  • Maintains a high standard of professionalism, presentation, personal integrity, and customer support.

About Royal Commission for AlUla

The Royal Commission for AlUla (RCU) was established to protect and safeguard AlUla, a region of outstanding natural and cultural significance in North-West Saudi Arabia. RCU is embarking on a long-term plan to develop and deliver a sensitive, sustainable transformation of the region, reaffirming it as one of country’s most important archaeological and cultural destinations and preparing it to welcome visitors from around the world. RCU’s development work in AlUla encompasses a broad range of initiatives across archaeology, tourism, culture, education and the arts, reflecting the ambitious commitment to cultivate tourism and leisure in Saudi Arabia, outlined in Vision 2030.