Overview

This is an exciting opportunity to join the Field Studies Council (FSC), one of the UK’s leading providers of outdoor environmental education. FSC is a pioneering environmental education charity committed to enabling people discover, explore, understand and be inspired by the world around us. Established in 1943, our network of Learning Locations provide day and residential courses for all ages, from young children to retired adults, from schools and communities throughout the UK, reaching many others through our publications and community-based programmes.

Sales Team Leader
Base negotiable and can be based at any FSC Centre with the option to work from home for part of the week.
Up to £27,484 per annum
37.5 hours per week
Permanent / Annualised

An exciting opportunity has arisen for a Sales Team Leader who will be responsible for effectively managing all sales and initial administration of bookings for FSC within a designated area, e.g. Tertiary & Primary; Secondary & Post-16; Non-School/University; providing a high level of customer service in order to meet customers’ needs to ensure the customer returns to FSC year on year.

The post holder will also be responsible for leading and managing the designated customer service team to ensure excellent customer service, financial management, communication and information flow for internal and external customers.

In addition, they will manage the relevant database and systems, to provide critical support to the learning location teams in terms of communication with our customers; administering the invoicing and accounts system, and responding to enquiries from both staff and customers.

We are looking for someone with a Minimum of 5 GCSEs or equivalent, to include English & Maths, or appropriate vocational experience; a minimum of NVQ Level 2 in Business Administration and 5+ years’ experience of working in a seni or administrative or sales role is essential. Knowledge and experience using CRM (e.g. Cinolla) systems will be crucial to this role.

The successful candidate will have great communication skills and be able to demonstrate leadership abilities in order to motivate your team to achieve high results.

You will also have experience of managing projects with financial management experience being advantageous.

For the full details and responsibilities of the role please refer to the job description.

We also ask that you have –

• A positive and passionate work attitude
• A desire to show pride in all aspects of your work
• A flexible approach with a willingness to adapt to changes
• An ability to work using your own initiative both independently and as a competent, effective team member;
• An ability to work under pressure and prioritise work to meet tight deadlines
• Always treating others with courtesy, dignity and respect
• A commitment and contribution to improving FSC’s environmental performance
• A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges

Benefits

• Holidays pro rata of 28 days inc bank holidays (increases with length of service – up to 5 extra days)
• Pension
• Sick Pay
• Employee Assistance programme
• Life Assurance
• Health Cash Plan
• Friendly Team
• Free parking
• FSC Workwear
• Training & Development
• Happy to talk flexible working!

As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.

The closing date for receipt of your completed application is midnight on Saturday 25 July 2021.

Interviews are scheduled to take place at via Zoom in the week commencing Monday 2 August 2021.

Shortlisted applicants will be contacted by telephone and/or email.