Position: Manager, Retail Operations
Reports to: Director, Business Operations
Position Managed: Assistant Retail Manager
Location: Bronx Zoo
Department: Merchandise Services
Scope: Bronx Zoo
Position Type: Full time

Job Summary:
The Retail Operations Manager is responsible for operations of all retail locations at the Bronx Zoo. The Retail Operations Manager must ensure efficient operations of their store in line with WCS’s policies and procedures.. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, staffing, and other needs to fulfill operations.

Responsibilities:
• Inspire and Lead: Show dynamic leadership ability and promote a positive and inspiring atmosphere for both our Team Members and Guests.
• Collaborate and Grow: Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, and mentor a talented team that shares your passion for delivering exceptional guest service.
• Drive Excellence: Manage daily operations with a focus on guest service, visual merchandising, team management, and driving sales.
• Create Memorable Experiences: Ensure every guest leaves with a smile by delivering exceptional service and creating a store environment that mirrors the excitement of the Zoo.
• Financial Management: Manage payroll and controllable profit within established guidelines to meet financial objectives.
• Master Merchandising: Keep our stores visually stunning by developing and implementing presentation plans and staying ahead of merchandising trends.
• Set High Standards: Hold yourself and your team accountable to the highest performance standards, consistently exceeding guest expectations. Visual Merchandising: Designing and implementing visually appealing product displays that attract customers and enhance the shopping experience.
• Inventory Management: Monitoring inventory levels to ensure adequate stock is available to meet customer demand. Conduct annual inventory
• Sales Performance: Analyzing sales data to determine product placement, stock levels and throughput, impacting sales performance. Ensure team is familiar with key analytics and utilizes them for planning decisions.
• Collaboration: Work closely with the buyer to ensure optimal product placement and stock levels.
• Training: Coordinate training of associates, supervise staff on a daily basis.
• Guest Service Excellence: Ensure every guest receives outstanding service, contributing to a memorable experience.