About the Position

The National Aquarium is seeking Guest Engagement Senior Interpreters to serve as content and program experts within the guest engagement department. With a strong exhibit floor presence, you will ensure that every guest enjoys a world-class experience, whether at the aquarium or on a paid tour.

You will be responsible for presenting animal encounters, delivering microphone talks, leading tours, and running other interpretive programs such as the Living Seashore touch pool. As a Senior Interpreter, you will create daily guest engagement schedules, lead morning meetings, and provide training and guidance to other interpreters, ensuring smooth day-to-day operations.

Responsibilities

• Lead a variety of interpretive programs including Discovery carts, formal presentations, and guided tours.
• Conduct animal encounter presentations both on and off microphone.
• Train and support other Guest Engagement interpreters through demonstrations and feedback.
• Create daily schedules and communicate updates regarding tours, animal information, and operational needs.
• Maintain program resources and fill in as needed to support the team.
• Represent the National Aquarium with exemplary guest service and professionalism.
• Occasionally engage with community programs and public relations efforts.

Requirements

• 1-2 years' experience in a non-formal education or tour/presentational setting (preferred).
• Strong presentation, public speaking, and guest/customer service skills.
• Background or degree in science, education, hospitality, theater, or a related field is preferred.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• N.A.I. (National Association for Interpretation) certification is beneficial.
• Ability to work during peak times including weekends, evenings, and special events.

Benefits

• Hourly wage with overtime eligibility for hours worked over 40 per week.
• Premium pay for recognized holidays and shift differentials for overnight shifts.
• Four weeks paid time off plus six paid floating holidays.
• Up to four weeks of paid family leave and conservation day leave.
• Health care benefits after 30 days of full-time work and a 401(k) plan with employer match.
• Family membership package and Aquarium tickets.

This role requires flexibility, excellent decision-making skills, and the ability to work in a fast-paced environment with minimal supervision. Join us to help inspire passion for marine life and conservation at the National Aquarium.