The Member Support Coordinator (MSC) is an office-based position and works closely with all staff members and volunteer AmeriCorps corpsmembers within the ACE Pacific West Division. The Member Support Coordinator will be responsible for meeting the recruitment and AmeriCorps Member management needs of ACE's Pacific West Division. The MSC will frequently interact with ACE's AmeriCorps members as well as the general public and as such is expected to maintain a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times. The MSC will need to be flexible, adaptable, and enthusiastic while working in a fast-paced office environment with regular visits to field operation locations. The MSC's three primary responsibility areas include:

• Member outreach, recruitment, and onboarding
• Member support
• Program development and AmeriCorps program compliance.

This position will initially be largely remote, with some training and occasional duties in Ridgecrest, CA. The incumbent must be based in the Palm Springs/Coachella Valley area, and will support the creation of a new base location in that region. Once the base is established, the position will be based in a Palm Springs/Coachella Valley office with telecommute opportunities. The position requires some regional travel (up to 15%).

Essential Functions and Responsibilities:

Member Outreach, Recruitment, and Onboarding

• Serve as the primary contact for members during the outreach, recruitment, and onboarding phase of their service.
• Develop and implement a standard protocol for attracting diverse cohorts of new members to the division with an emphasis on attracting people who self-identify as belonging to groups that are currently under-represented in the division.
• Recruit ACE Pacific West members as needed by conducting interviews and screening candidates utilizing a standard recruitment protocol.
• Meet regularly and collaborate with other ACE Member Support staff to improve communication and best practices in outreach and recruiting efforts as well as onboarding processes.
• Maintain strong communication between ACE staff and all incoming and current members.
• Create and implement training for new members including Leave No Trace training, Goal Setting sessions, and others.
• Assist with the ordering, distribution and maintenance of counts on member uniform resources
• Network and develop partnerships with organizations/entities in the local community

Member Support

• Collaborate with ACE staff to mentor and develop corpsmembers into stewardship and leadership roles
• Assist in uploading and managing member information in ACE's internal database.
• Maintain the utmost professionalism and confidentiality in sensitive communications with members and staff.
• Serve as an ACE point of contact for members during their off project days.
• Develop and implement an ongoing training and development program focused on interpersonal skills and professional development.
• Conduct and document required Mid-Term Evaluations and End-of-Term Evaluations with every member in the conservation service program.
• Ensure that members have the most up-to-date resources that supplement their field experience by updating member schedules with information for professional development opportunities, trainings, etc.
• In coordination with Project Managers, conduct debrief sessions with members after field projects.
• Conduct regular site visits to field operation locations to connect with members during projects and stay abreast of the member experience in the field.
• Participate in work sessions with other ACE divisions with process improvement and organizational development that work towards ACE being the program, partner, and employer of choice. A strong interest and active participation in Justice, Equity, Diversity, and Inclusion (JEDI) is required.

AmeriCorps Program Compliance

• Assist with AmeriCorps compliance throughout a member's term.
• Ensure that a full AmeriCorps Orientation is delivered to every new member in coordination with other ACE staff. Ensure all orientation follow-up items are completed on time.
• Assist division leadership with administering and allocating slots for AmeriCorps grants
• Collaborate with ACE staff to ensure compliance with all AmeriCorps requirements and meeting data compliance standards
• Assist in the review of AmeriCorps corpsmember timesheets weekly for accuracy and timesheet compliance in a timely fashion while working with members to submit those sheets regularly
• Other duties as assigned.

Required Experience and Qualifications:

• Must have a strong comfort level speaking on the phone
• Attention to detail
• Basic comfort level with public speaking
• Familiarity with basic office practices, file management, records maintenance
• Must maintain a positive, constructive, and flexible work environment conducive to team dynamics
• Willingness to travel locally, work occasional weekends and attend community events.
• Strong skills in leadership, interpersonal communication, organization, management, conflict resolution and motivating others
• Outstanding organizational and time management skills with the ability to maintain and effectively support a complex array of projects
• Computer skills required including intermediate knowledge of Excel and Google Suites, and professional email etiquette; Strong data management skills.
• Ability to function as an efficient, effective and adaptable team member displaying professional-level proficiencies in both technical and interpersonal skills.
• Ability to receive and provide constructive feedback.
• Ability to prepare and maintain records and reports.
• Ability to understand and carry out oral and written instructions.
• Ability to understand and follow ACE systems and processes.
• Proven ability to work independently and be a positive, contributing member of a group.
• Possess a high school diploma or GED certificate. BA/BS degree from an accredited college/university preferred.
• 1-2 years of previous experience with volunteer or AmeriCorps member management and support, preferably in a Conservation Corps.
• Experience working with AmeriCorps program compliance, administration, and management.

Other Requirements:

• Must be authorized to work in the U.S.
• Valid driver's license and an insurable driving record
• Proficient in English
• Ability to pass a federal criminal background check
• Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time.

The ideal candidate will possess a unique combination of attributes, including (but not limited to) strong skills in leadership, interpersonal communication, public speaking, organization, management, conflict resolution, and motivating others. The ideal candidate will have an established passion in recruiting, supporting and developing the next generation of environmental stewards and leaders with interest and dedication to diversity, equity and inclusion. Past experience in outdoor recreation or manual labor while working and camping through adverse weather conditions in the outdoors is preferred. Ideally, this candidate will also have experience with residential youth programs.

Individuals who identify with groups typically under-represented in the conservation industry, including women, non-binary individuals, LGBTQ individuals, and people of color are particularly encouraged to apply.

Physical Demands, Work Environment and Working Conditions

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms. Manual dexterity required for use of computer keyboard/mouse and other office equipment. Required to stoop, kneel, climb stairs, and/or crouch.
• Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
• Weight Lifted or Force Exerted: Ability to lift up to 25 lbs.
• Environmental: Indoor conditions. Occasional outdoor work when meeting with staff and/or members in the field.
• Noise Environment: Typical office noise. May be exposed to moderate noise when visiting field operation locations.
• Travel: This position requires domestic travel.