1 MISSION OF THE DEPARTMENT

To ensure (i) the development, monitoring and evaluation of WWF Office Strategic Plans (OSP) across Africa; (ii) performance management; and (iii) operational excellence in the effective and efficient functioning of the Africa Country Office Leadership and WWF International managed offices in the Africa regions; (iv) To achieve effective management of processes and systems needed for WWF to deliver conservation impact and operate efficiently in the region.

2 MAJOR FUNCTIONS

The Senior Director for Operations - Africa leads the performance management and operational functions to ensure strategy realization and the effective and efficient operational health of all Africa Country Offices (CO) in fulfilment of their Office Strategic Objectives, WWF values/ Network Standards, and policies/procedures of WWF International.

In collaboration with the Regional Directors for East and Southern Africa and for Congo Basin and other Regional and Senior Leadership team members, the Senior Director, Operations - Africa will facilitate strong collaboration, learning and communications in relation to Country Office strategy realization, performance management, and operational excellence, across Africa and interact with the WWF Network to ensure strong, empowered and financially sustainable Africa Country Offices.

Major Duties and Responsibilities

Overall

• Responsible for supporting the realization of Regional and CO strategies in conjunction with the Africa Conservation Impact Director, driving controls and efficiencies, providing thought leadership, and championing CO strategic planning, performance management, and operational best practices.

• Acts as a business partner to the rest of the regional management team to understand all necessary strategic planning, performance management, and operational aspects and needs for delivering the regional and country objectives and targets.

• Provides support to Regional Directors for East and Southern Africa and for Congo Basin in managing country offices and provides advice to Country Directors on key strategic, performance management, and operational issues.

• Acts as an escalation point for strategic and operational issues requiring global support; identify remedial solutions and oversee timely, efficient implementation as required.

• Drives and supports transformational change initiatives to achieve sustainable, quality, and operational growth at scale.

• Coordinates and supports the progress tracking of KPIs in the WWF International strategic plan, particularly Strategy 3 and 4.

• Acts as a deputy to the Regional Directors on key issues and areas.

• Performs other duties assigned by the Regional Directors for East and Southern Africa and for Congo Basin.

OSP Development, Monitoring and Evaluation, and Realization

• In conjunction with the Africa Conservation Impact Director, co-leads the region in supporting the preparation planning and development of (Country) Office Strategic Plans (OSPs) for all the WWF International Africa offices, ensuring high-quality OSPs that align with WWF Network Conservation Goals and Objectives, WWF International Strategic Plan and the Africa regional strategy and follows an integrated approach that incorporates Conservation, Resource Mobilization, Enabling Functions, and Leadership & Culture goals, objectives, targets, and indicators/KPIs that together achieves strategy realization.

• Leads the region and works closely with the Finance Business Partners – Congo Basin and East and Southern Africa in supporting the preparation planning and development of Multi-year Planning and Budgeting plans for the all the WWF International Africa offices that breaks down the OSPs to annual objectives, activities, KPIs, targets, and budgets.

• Co-leads the region in conjunction with the Africa Conservation Impact Director and works closely with the Africa Regional Management Team (RMT) to monitor and evaluate the realization of the OSPs, encouraging learning and continuous refinement of the OSPs, and ensuring quality mid-term OSP reviews.

• Ensures and assists Africa RMT in the communication and presentation of the OSPs and ongoing reviews to both internal and external stakeholders.

• Note: Country Directors are accountable for their COs’ strategy and OSP realization and report to the Regional Director. The Senior Director, Operations, Africa’s role as defined above does not supersede the CDs’ accountability.

Country Office Performance Management

• Supports the implementation and leads the adoption of the integrated performance system and robust management reporting to ensure review and improvement of performance of all WWF International Africa offices for strategy realization and to meet WWF International's Finance, People & Culture, Internal audit/compliance, administration, management systems, and network standards and KPIs.

• Convenes and coordinates periodic performance reviews with all WWF International Africa offices of key strategic issues and KPIs, ensuring deep dialogue and action planning.

Operational Excellence

General

• Provides direction to the Africa Country Offices operations teams and others to ensure alignment and compliance with WWF International policies, procedures, review and approval processes (including QA), and flow of internal communication to and from the region.

Finance

• Working closely with the Finance Business Partners – Congo Basin and East and Southern Africa and Country Senior Leadership, provides a second line of defence by routinely monitoring the office risk management and internal control frameworks reinforcing an effective and exemplary risk and control culture and further strengthens the control environment.

• Working with Global Finance, PMEL, Resource Mobilization and PSP teams, monitors CO cost recovery, and works with office teams to improve cost recovery including sharing of best practices on cost recovery approaches and guidance, adoption of fully costed budgeting methodologies, and building capacities as needed.

People & Culture

• Supports and manages the Africa Director People & Culture in driving the right culture, values, people processes and talent management in the region, in alignment with P&C global objectives & strategies and WWF values.

• Ensures the Health, Safety and Security of all Africa Region and WWF International Africa country staff by building capabilities and capacity as required and aligning and complying with<span style="margin:0px;padding:0px;user