Head of IT Services – The Role The main purpose of this role is to deliver an effective and organisationally appropriate day-to-day operational ICT service for WWF-UK through a mixture of internal resources and outsourced arrangements. The role will need to implement, maintain and continually improve the necessary IT service management processes to ensure the service being delivered is meeting business needs appropriately.  This will include the development of an ICT Service Strategy and change programme to implement ITIL. The scope of the role will also include elements of business partnering, cyber security, business continuity, IT disaster recovery and input into ICT strategic planning. Head of IT Services – Requirements Experience of managing and leading more than o