Description

PROFILE Experienced retail manager with blue chip graduate training, currently managing and delivering growth in a London retail store in the Healthcare & Beauty sector.
Strong record of leading and developing large multidisciplinary teams for two major retailers. Highly skilled in building new relationships, using them to develop people and deliver measurable business improvement.

CURRENT Store Manager, Boots UK Ltd [NOV 2015 – PRESENT]

ROLE Chiswick, London – 30 staff, £4.5m annual store turnover

 

Currently delivering double-digit year-on-year growth and £90k weekly sales, leading and building a strong team of pharmacists and consultants

 

Analysing daily, weekly, monthly & year-on-year sales data to identify commercial opportunities, briefing staff on top sellers and directing operations teams to ensure accurate stock management practices and minimise stock loss

 

Managing store budgets for payroll and controllable expenses, implementing plans for team re-profiling and reinvestment to improve store efficiency

 

Responsible for legal compliance due diligence, including clinical governance for pharmacy, conducting regular self audits and leading visits from auditors

 

Solved several complex people issues, including mental health cases and violent behaviour, leading to dismissals and quality focused recruitment

Recruitment specialist: conducting interviews, in-store assessment, induction and ongoing training for all store roles including specialisms such as pharmacy

 

Accountable for patient safety, reviewing action plans for all pharmacy incidents and complaints, plus creating future mitigation strategies and retraining

 

Quickly established strong links with neighbouring businesses, the Police and local surgeries to generate business and tackle the area’s prolific shoplifters

 

Managing performance by providing consistent feedback and conducting disciplinary discussions with colleagues, setting individual targets and progress reviews and arranging further training and coaching where required

 

Promoting profit protection, zero tolerance on improper cash and stock management and investigating all out-turns and suspicious stockfile adjustments

 

Role model for colleagues, demonstrating a high standard of customer care and maintaining impeccable shop floor standards to promote the brand

CAREER Troubleshooter / Relief Store Manager, Boots UK Ltd [JUL 2015 – NOV 2015]

HISTORY Various Stores, Central London
Tasked by the Area Manager to go into stores to investigate poor KPI performance or personnel issues and produce structured plans for improvement

 

Used proven interpersonal skills to quickly build relationships with all new store colleagues, observed store processes and completed self audits for compliance

 

Identified several sources of financial loss and non-compliance, conducted meetings with teams to plan and review sustainable improvement strategies

 

Provided comprehensive feedback and suggestions to incoming store managers

 
CAREER Healthcare & Compliance Manager, Boots UK Ltd [OCT 2013 – JUL 2015]

HISTORY Piccadilly Circus, London – 20 staff, £5m department turnover
Successfully led the team through an 18-month, £multi-million redevelopment to relaunch as a major flagship, whilst training and building a new team of healthcare professionals to meet enhanced customer expectations

 

Trained myself to NVQ level to better manage healthcare professionals and provide support in the dispensary, sell OTC medicines and give patient advice

 

Personally responsible for initiating membership with the local business association/BID group, building and maintaining strong third party relationships

 

Monitoring store budgets and minimising costs through accurate stock management, working closely with security officers and Police to investigate losses – successfully identified several sources of internal loss
Commercial Manager, Marks & Spencer PLC [AUG 2010 – SEP 2012]

Lancaster, Lancashire & Carlisle, Cumbria – 80+ staff, £11m turnover
Highly trained by the company’s graduate scheme whilst in role, appointed to my first store early after just 10 months training across retail and operations

 

Directly managed a £11m-a-year Food Hall & Café and a store team of 80+ staff

 

Tracked store KPIs and produced weekly summary reports to regional team

 

Drove sales and stock, reviewing daily store figures in comparison to regional and national takings and targets; monitored and controlled waste and stock loss

 

Appointed as ‘Plan A Manager’, promoting the company environmental initiative

 

Managed store budgets for consumables and energy; managed supplier contracts

 

Ensured adherence to legal trading rules, scrutinised accuracy of due diligence processes for food safety and legal compliance

 

Conducted regular confidential performance management reviews with staff

 

Maintained the brand image in delivering exceptional customer service, sales floor standards and food safety, all audited regularly – achieved FSA 5 rating

 

Responsible for managing & representing the store in store manager’s absence

Outdoor Sales Advisor, Snow+Rock / Edinburgh Bicycle Coop [JUN 2007 – AUG 2010]

Manchester, Lancashire – worked whilst studying

 

Held a full time job alongside university studies to maintain my work ethic

 

High-end outdoor retail, selling tailored technical mountaineering equipment

 

Highly trained in sales techniques for specialist equipment

 

Commission based earnings, used own time to research product technologies

EDUCATION Degree: BSc (Hons) Geography, 2:1 – University of Manchester (2008)
A-level: English Literature, Geography, French (ABC) – Dauntsey’s (2004)
GCSE: 9 subjects graded A* to B, including Maths (A) and English (AA)

ADDITIONAL NVQ Pharmacy Service Skills (2014)

QUALIFICATIONS Food Safety & Hygiene Lv2 (2011)

Personal Alcohol Licence
Fully IT literate, experienced in MS Office and all Windows, Mac and Linux systems

Full, clean UK driving licence

Languages: English (native), French (intermediate, studying), Spanish (basic, studying)

INTERESTS & Sports: rock climbing, cycling, hiking, canyoning, surfing, skiing – anything outdoors

ACTIVITIES Writing & Photography: keen amateur, several images and articles published